Availability & Bookings

Terms and Conditions

TERMS & CONDITIONS

GENERAL

The conditions set out below apply to each and every safari/tour booked with G–ROUTE, referred to as ‘operator’. All transport, meals, entrance fees, accommodation and/or other facilities or services which are to be supplied in respect of any safari/tour are those specifically stated on the website in the tour brochure or tour/safari itinerary.

DEPOSIT

Full payment of the Tour Amount is required to confirm a booking.

CANCELLATION

If the reservation is cancelled, cancellation fees are payable and the following apply:

  • More than 15 days prior to Departure Date of Tour - 80% refund of total tour/safari price
  • 8 to 14 days prior to Departure Date of Tour - 50% refund of total tour/safari price
  • Less than 7 days prior to Departure Date of Tour - no refund

ALTERATION OF ROUTES AND SUBSTITUTION OF ACCOMMODATION

The operator will take utmost care to ensure that itineraries are followed through, but unforeseen circumstances may cause or necessitate changes. The operator accepts no liability due to the alteration of the routes or substitution of properties. When and where properties are substituted, they will be substituted for equal value.

LIABILITY

The operator will not be held liable for any damages, losses and expenses suffered by any client as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause outside the operator's control. The operator shall under no circumstances be deemed to be the agent of the passenger or of the supplier of any service.

The operator hereby accepts no liability in respect of death, injury, loss or damage to person or property arising out of any act, omission or negligence of the operator, the supplier, the operator's or supplier's servants, save only in the case of wilful negligence or a wilful act or omission. The client shall be deemed to have waived, renounced and abandoned any and all right or entitlement, which the client may be entitled to under the provisions of the law of the Republic of South Africa for any loss or damage to person or property.

The operator shall not be liable for any loss or any expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the operator's negligence. If sickness or accident interrupts a tour, the operator shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by the operator's wilful act or gross negligence. The operator shall not be liable for any refund, either total or partial, of passage money paid. The operator recommends passengers to take out the necessary insurance to protect the passengers against such events.

PASSENGER RESPONSIBILITY

Passengers may not carry any unlawful articles or substances whilst travelling in South Africa. If any passenger offends against the prohibitions set out herein, the operator will be entitled to immediately exclude the offender from the tour whom will be responsible for his or her own repatriation and all costs thereof. The operator will under no circumstances assist any such offender in any dealings or negotiations with any authority.